Terms & Conditions

1. Introduction
   1. These terms and conditions (“Terms”) apply to all bookings for services made via www.parkanddepart.co.uk and all URL’s operated by Aberdeen International Airport Limited (together referred to as the “Website”).
   2. The Website is owned by Aberdeen International Airport Limited (Company Number: SC096622), the registered office of Aberdeen International Airport Limited (which is registered in Scotland) is Aberdeen Airport, Dyce, Aberdeen, AB21 7DU Scotland.
   3. In these Terms "you" and "your" refer to any person who makes a booking via the Website and “we”, “us” and “the Airport" refer to Aberdeen International Airport Limited. The contract for car parking is made between you and Aberdeen International Airport Limited.
   4. The VAT number for Aberdeen International Airport Limited is GB 927 3652 08
   5. These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.
   6. Should you need to contact us please either email us at parkingenquiries.aberdeen@apcoa.com or call us on 0345 222 0531.
2. Car Parking
   1. When you book car parking via the Website you will be given a unique booking reference number (“Booking Reference”), via an email.
   2. The booking you make is non-transferable either from you to someone else or between different car parks.
   3. The booking you make is valid only for the times, dates, price, car park, and airport specified in your booking.
   4. The terms and conditions of use of the car park are as follows:
      1. Car parks are priced per 24 hour period, or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of “days” (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day’s charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.
      2. All prices shown are in pounds sterling and include VAT at the prevailing rate.
      3. When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognised or is not consistent with the number plate for which you have booked, you may require assistance prior to entering the car park.
      4. You are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.
      5. When you have parked your vehicle, Aberdeen International Airport Limited’s standard terms and conditions of parking apply.
   5. The following terms apply to use of the transfer service:
      1. Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.
      2. The estimated frequency of the buses and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.
      3. Please ensure that you remember to take all your luggage off the bus when you arrive at the terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the bus.
      4. The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).
      5. Our complimentary bus will transport you to the airport from the car park – the bus runs on demand to and from the terminal commencing at 04:00 and continues until the last arriving flight.
   6. In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.
   7. We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.
   8. If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:
      1. cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery.
   9. The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park;
      1. conducting any service work, cleaning or repairs to your vehicle;
      2. carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;
      3. filling or emptying of fuel tanks;
      4. misusing or damaging any part of the car park;
      5. parking outside of a designated parking bay (appropriate to your vehicle) or otherwise as instructed by car park staff;
      6. driving dangerously or too fast;
      7. making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;
      8. filming or taking photographs;
      9. cooking or lighting fires;
      10. using the facilities of a camper van not found in a conventional vehicle, including but not limited to the toilet, bathroom and kitchen;
      11. doing or attempting to do anything which is a criminal offence;
      12. spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.
3. Cancellations or changes to pre-bookings for car parking
   1. Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the “Manage my Booking” section. You may also telephone us on 0345 222 0531 to cancel a booking or email parkingenquiries.aberdeen@apcoa.com However please note that if you have purchased a booking with restrictions, which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website, you may not be able to cancel these once you have booked. An administration fee may also be applicable to some products. Please ensure that you are aware of the parking terms and conditions.
   2. The Airport must receive notice of your cancellation at least 24 hours before the car park entry start date and time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.
   3. Should you wish to make changes to your booking then you may do so via the Website. Please click on the “Manage my booking” section. You may also telephone us on 0345 222 0531 to amend a booking or email parkingenquiries.aberdeen@apcoa.com. However please note that if you have purchased a booking with restrictions, which offers a larger discount for bookings made a certain number of days in advance as detailed on the Website, you may not be able to amend this once you have booked.
   4. Where a change is required by you for a reduction in the number of days of your car park booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.
   5. No retrospective refunds will be made after the car park entry start date, entry time of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.
   6. No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.
   7. Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
   8. No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.
   9. Your statutory rights are not affected.
   10. If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Paragraph 6 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.
4. Events beyond the Airport’s control
   1. The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
   2. Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 6.1.
5. Our liability to you
   1. The Airport will act with reasonable skill and care when providing services to you.
   2. Nothing in these Terms limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.
   3. Without prejudice to Paragraph 7.2 above, the Airport’s liability to you for the provision of car parking shall be limited to an aggregate of £50,000.
   4. The Airport does not accept liability for:
      1. any indirect or consequential loss; or
      2. any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.
6. General
   1. Any contract made between you and us via the Website is governed by English Law.
   2. We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.
   3. These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.